It would be nice if we could just tell people how great we are and they’d then buy our stuff, wouldn’t it? Annoyingly, it hardly ever works that way. Prospects have an irritating collection of reasons they don’t want to buy, don’t have time to talk to us now, and don’t take their credit cards out of their wallets.
Fortunately for us, human nature tends to be comfortingly consistent. There are actually five recurring objections that virtually every prospect needs to be brought through before they’ll become customers.
This series will walk you through how to get past each one of them in turn. The truth is, you don’t have to be a “born salesman” to sell, you just have to learn the techniques that work.
The first barrier to blast through is the toughest one for most people . . . managing to get a prospective customer to spend two minutes looking at our stuff. It’s the equivalent of getting your bright shiny rocket off the ground–you’ll spend most of your energy just overcoming gravity.
How often have you heard the following sentence? (How often have you spoken it?)
I Don’t Have Time to Talk to Salespeople
Is there anyone, anywhere, who does have time to talk with salespeople?
One of the 50 things your customers wish you knew is that we absolutely hate to be sold to (even though we love to buy). Is there anything more annoying than that person you met at a networking event who calls and calls after the event, even though you have no interest in her product? Even worse, you might have actually been interested, but the incessant nagging makes her product about as appealing as taking out the trash.
When you nag prospects, you associate yourself with the feeling of being nagged. Bad idea.
Pestering or trying to guilt-trip customers into paying attention is a poor use of your time. The mean ones who yell at you or rudely hang up are actually doing you a favor–they’re unambiguously letting you know that they’re not going to buy. It’s the “nice” prospect who lets himself get nagged into talking to you who’s the problem, because he’s not going to buy either.
Attracting Attention in a Sea of Clutter
Every advertiser knows that ads are becoming a mass of white noise. Customers will tune in if you’ve got something they want, but breaking through the clutter gets harder every year.
My copywriting hero Gary Bencivenga gives the best advice I’ve found on this: your advertising must be valuable in and of itself.
Is a blog advertising? It is if you’re using it to build your business. And in fact, a blog fits Bencivenga’s advice to a tee. Build lots of great, valuable content and you’ll attract attention, build loyalty, and establish yourself as an authority. You put yourself into the category of “good, useful guy” instead of “bloodsucking ratbag salesman.”
(I’m not saying it’s fair. I’m just saying that’s how it is.)
Remarkable Communication is based on the idea of using useful, friendly communication as the “something valuable” in your advertising. Newsletters, whether they’re paper or electronic, fill the bill. So do blogs and email autoresponders, or a terrific series of articles hosted on your Web site. Direct mail pieces like “magalogs” or other freebies with good content are a great example, although they take more resources to put together.
If you’re facing a lot of “Sorry, I don’t have time to talk now” from prospects, see what kind of valuable free chips and salsa you can put together. And if you’re not quite sure where to begin, sign up for my free email and content marketing class to get started. (Will I hit you up with dozens of high-pressure offers or rent your email to Romanian pharmaceutical spammers? I will not.)
The Objection Blaster Series (So Far)
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