Comments on: 7 Things Big Dumb Companies Do That You Can’t Afford (Especially Now)

By: John Freeman

John Freeman — Thu, 24 Feb 2011 16:52:30 +0000

I just discovered this site, and, Sonia, I find your writing refreshingly and consistently crisp, clear, and on point. I am sure that everybody says that. But so often, even on quality sites, the comments quickly become a waste of my time. Not true here. I don’t know how you do it, but the writing of the commenters is consistently top notch as well.

I’ll come back with a few Things Big Dumb Companies Do as soon as I sort out which ones are at the top of my list. I’ve got to go out and avoid a few Dumb Small Business Mistakes first.

By: Small Business Competitors

Small Business Competitors — Sat, 21 Aug 2010 08:43:44 +0000

I certainly agree with all the points you mentioned and I must say partly I am guilty with committing some of these mistakes.
Small Business Competitors´s last [type] ..Aug 19- Who are Your Small Business Competitors

By: Laura Click

Laura Click — Fri, 18 Dec 2009 15:47:35 +0000

Great post! T-Mobile needs to read this after their huge outage last night. I think one of the things that big companies can often be terrible at is crisis communications. T-Mobile’s huge outage last night is a great example. Sure they have a Twitter account, but they barely used it (or any other form of communication) to let frantic and upset customers know what’s going on. When the responded to tweets, it was only to the positive ones. They could have really benefited from engaging with customers last night. But, as you mentioned, big companies have too many systems and processes in the way.

You’re right – it’s easy for small companies to get discouraged about trying to compete with the big guys. However, I think there are so many advantages to small business – more personable, customer-oriented and nimble. Thanks for highlighting these great tips!

By: John Sternal

John Sternal — Mon, 09 Nov 2009 23:09:59 +0000

Thanks for the great info. I’ll be sure to pass this along to my small business audience, many of whom can take a page from this information and apply directly to their operations.

John Sternal
@sternalpr

By: Nicole Sterley

Nicole Sterley — Mon, 03 Aug 2009 12:09:21 +0000

Hi
This is a great post and so true! I have a tri-fold brochure which I made and have printed out on a high quality printer which gives information on what I do and who I am.

After reading your post I think I definitely need to add to this and create the folder you talk about! What a great idea an so much more useful!

Thanks
Nicole

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Mon, 03 Nov 2008 17:55:02 +0000

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By: 7 Things Dumb Small Businesses Do | Remarkable Communication

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Tue, 21 Oct 2008 09:46:57 +0000

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Sun, 19 Oct 2008 21:05:51 +0000

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By: Moira

Moira — Fri, 17 Oct 2008 14:01:07 +0000

Great post. I wanted to say thank you, since you follow your own advice and give me a place to do it. This is my first time to your blog. I like what I see. (Also, Stumbled you.) I’ll be back!