Meat cake

Monkey_print_med My friend El Rey, who is brilliant and deranged, has a tradition among his friends. I have no idea who first started it, so I won’t even try to guess. Every year for someone’s birthday, they bake a meat cake. Meat cake is meatloaf made in round cake pans, and decorated with mashed potato frosting. One particularly chilling year, someone tinted some of the frosting blue to make little flowers.

A lot of people create something basically substantial and ordinary—a cake—and then apply some marketing frosting to it. The thicker the frosting, the less anyone notices whether the cake underneath is much good. And let’s face it, cake is cake.  At least, that’s what we tell ourselves.

Another approach is to be, to use Seth Godin’s favorite word, remarkable. To be materially unlike others. To be so distinctive, interesting, compelling, or maybe just plain weird that people pass your name along.

Which do you want to be? Which do you think has the greater chance of success?

Can anyone write an article?

Article marketing is popular at the moment, and the basic idea is sound. You write articles that are useful and interesting, host them on sites like ezinearticles, and with all the trust and authority you generate, you’ll have more customers than you can handle pushing and shoving a path to your door.

Well, it sort of works like that. That flood of customers takes some time to generate. Remember that, especially online, we’re operating in a world of almost disabling clutter. It takes repetition and consistency to hold people’s attention. Once you have that attention, you can gain permission to start telling the story about what you do and why it’s valuable.

There’s another factor at work, though.

Most article marketing is terrible
It’s actually kind of scary how bad most articles are that use this strategy. Most of them reveal a writer with minimal education. The ones that sound like they’re written by a non-native speaker are actually a little better than the ones that stumble along with clumsy word choice, basic grammatical problems, awkward construction, and that good old standby, bad spelling. And that’s after a reputable site like ezinearticles has kicked out all the spam and patent garbage.

(Is there some nationwide lack of spell check tools? Are we suffering from a spell check shortage? Even if there’s no online tool created for you, is it really that hard to copy something into a word processing program and look for squiggly red lines?)

Learning to write is like learning to play piano
I try not to get annoyed when I hear people say, "I’m going to take a workshop so I can learn copywriting." It’s a lot easier to write copy than it is to fly the space shuttle or perform surgery. But there are a lot of factors to balance, and a couple of hundred things you need to learn to do well. There are mechanical aspects and storytelling aspects, rules of thumb and knowing when to ignore them, tone and voice and connotation.

I’m not saying you can’t do it. You can certainly do it. Just like you can certainly learn to play the piano. You might even learn how to play the piano well enough that someone would pay you to do it. But no one thinks a weekend workshop or $17 eBook is going to teach them everything they need to know about playing the piano.

Some people are exceptionally talented. I happen to remember Mr. Jalopy (over at Hoopty Rides) from another online hangout, quite a few years ago. He had one of the strongest natural writing voices I’ve ever seen. Sometimes he fluffs a comma or misspells something. You know what? If you’re Mr. Jalopy, no one cares.

But if you’re not a brilliant natural writer with an intensely sharp point of view and strong writing voice, you probably will need to study and practice quite a bit.

Good articles stand out
There is one nice thing about all of this. If you can write a good article (it does not have to be a great article), it will stand out. Going back to Godin’s The Dip, the fact that it’s hard makes it more valuable once you learn to do it. And yes, I’d say that almost anyone willing to work at it can write a good article. You might need someone else to look it over and fix a few problems (especially if you’re writing English as a second languageidiom is tricky). But you probably know someone who can do that for you.

(As a side point, yes, I can help you with that, and feel free to email me if you want to set something up. But this isn’t actually a shill for my services. If you’re aiming for a competent article that’s clear and avoids major errors, you’ll probably do just fine with a college student.)

So why do people hire professional writers and copyeditors?
Mr. Jalopy works partly because he’s so interested in his subject that you can’t help but go along with him. Professional writers can do thatthey can make you give a damn about things you never thought about before.

Clarity and correct English are important, but there are other qualities that make for strong writing that starts to build relationships.

  • Professional writing tells a story (stories are actually about more than writing, but that’s another post).
  • It positions you (positively, we hope) in contrast to others in your field.
  • It creates an emotional response.
  • It makes a promise about who you are and what you have to contribute.
  • It sets expectations correctly.
  • It creates opportunities for delight.
  • It means more than is said on the surface.
  • It whets the appetite.

Should you use professional writing in article marketing? Good, competent articles might do the trick for you, especially if you have something that’s intrinsically interesting to write about. Great articles will take you to a different level altogether. They’ll start to tell a compelling story about who you are. They’ll begin to create your brand (if you’ll forgive the despised marketing term).

You’re the only one who knows if that’s what you’re ready to do.

Tumblr and the Thirty Day Slap

Apparently some interesting events at Thirty Day Challenge over the weekend. The 30DC is a well-publicized free Internet marketing training program run by an Australian marketer named Ed Dale, and from what I’ve seen of it, it does provide sound methodology and solid advice on Web 2.0 marketing strategy.

But as every educator knows, there’s a gap between what is taught and what is learned. A big group of hopeful potential entrepreneurs (and perhaps a few ethically-challenged people who were looking for advice on becoming more effective spammers), inspired by 30DC, created hundred-person gangs on Facebook to promote each other’s pages with minimal or crappy content. Tumblr, (which looks to me a bit like a blog version of Squidoo), gave a "Thirty Day Slap" (I think that’s how long it’s going to take for the marks to go away) and deleted a lot of 30DC-er content. The odds that some decent content was deleted are pretty good.

There’s a concept in criminal justice of a known associate. If you hang out with criminals, even if no one has actually caught you committing crimes, you become suspect yourself. We all remember the great line from Casablanca, "round up the usual suspects." If you participate in a Facebook group that exists to bookmark content that may be complete crap, even if you yourself aren’t being indiscriminate, you’ll find yourself blacklisted from useful sites like Tumblr or others.

Don’t promote crap.
I want to be very clear about this. Trying to pump Google, Stumble or De.licio.us steroids into unbaked or bad content is wrong. You’re stealing attention from content that is worthwhile. You’re stealing time from readers who don’t have enough of it. You’re stealing energy from the employees of companies like Squidoo and Tumblr that are trying to provide quality content, and who have to waste time cleaning up your garbage.

You’re trying to take something that you have not earned. It is bad behavior, and when it’s discovered, it gets slapped, and deservedly so.

More interesting lessons
To tell you the truth, I caught 30DC out of the corner of my eye in early August and decided not to participate because it looked like a workshop on spam techniques. From the follow up I’m doing, that wasn’t what it was, but the marketing had a puffy "this will blow you away" quality and no details.

Because there is so much spammy and scuzzy content out there, you probably have to assume that any competently run Internet marketing campaign will meet with skepticism. What might have worked better for me would have been along the lines of, "if you’re a spammer and you don’t want to work, stay home. We have no interest in you and if we find you we will kick you out." That would have caught my attention.

There’s another interesting lesson, though. My attention was drawn back to 30DC after I’d dismissed it when I got an email from Dale this weekend. Ed Dale did excellent crisis management on this—he sent me the bad news before I saw it elsewhere, and when I clicked through, he had a robust piece created that presented his point of view. Not his excuse for what happened, but his philosophy on correct "white hat" techniques for creating value and marketing organically. You could do worse than study this for the next time the shit hits the fan for your own business.

Here’s a good video (badly produced in a rather endearing way, with quality advice and info) from Dale on appropriate uses of social bookmarking and some examples of bad practices that will get you slapped.

I’ll end with a quote from Ed Dale that closes the video above:

Here’s the great thing about Web 2.0, folks, you don’t have to game it. . . . Just use it how it’s designed to be used naturally, and do it with great content, and it will do the work for you. . . . You only need a little push, not a big shove off a cliff.

Pretty decent advice. I’m planning on checking out the rest of 30DC. If you see me going off on a wild hair and participating in something silly, slap me, will ya?

doing the happy dance

My business site, remarcom.com, is on page one of Google today (and reasonably high up on the page) for "Denver copywriter"! I’ve been pursuing this competitive keyword pair for maybe six weeks, and I’m very jazzed to have progressed so quickly.

My guess (since the ways of Google, much like the universal unconscious, are unknowable) is it’s about 90% due to the Squidoo lenses and 10% due to creating the backlink from this blog. I haven’t driven much traffic here yet, so this link isn’t yet as valuable as it will become.

If you have any doubt that you can rate decently on Google without a lot of spam, trickery, or highly technical knowledge, remove that doubt from your mind. I did it the old-fashioned way, by creating high-quality content in a plain brown HTML/CSS wrapper, and so can you.

Write your own dictionary

Colorful_books_sm I’ve been working lately on a marketing dictionary. Ok, I’ve written two definitions so far. But as I run across marketing terms that are a little jargon-y to normal people (that is, those of us who aren’t marketing geeks), I go ahead and create a new one.

Creating a resource like this is one way to create marketing that gives value before you get a return. You’re digging the well before you get thirsty. When you create value that’s appealing and easy to find, you start to build a brand of helpfulness, trustworthiness, and expertise.

I used Squidoo because its tools are well-designed and easy to use (the technical part of creating a lens, not counting writing your copy and selecting the right images, takes maybe 20 minutes). Even nicer, Squidoo’s architecture can quickly give your lenses a decent Google ranking if you find the right topic. Adding links back to your site or blog from your Squidoo "lenses" (which are essentially tightly-focused micro Web sites) will help you do better on search engines, too. There are a lot of excellent white hat techniques for increasing SEO (search engine optimization), but Squidoo is one of the easiest.

Give me an example . . .

Istock_000002263009xsmall OK. Let’s say you own a winery (you lucky sod). You might create individual definitions for a number of wine terms. I’m not suggesting you create a true exhaustive dictionary. Instead, come up with 5 or 10 mini essays about selected terms that mean something to you, and that wine lovers want to know more about. Each definition needs to be personal, engaging, and interesting. Don’t just define brix, talk about how it applies to your experience of winemaking and their experience of wine tasting.

Think of the kinds of interesting conversations you have at a good party. That’s what you’re aiming for.

Then, on your Web site or blog, any time you happen to mention brix, link it back to the definition you’ve created. Your readers get a little gift of extra information when they click on it.

The definition lens itself should end with a paragraph about your winery and what makes it wonderful. The more personal, the better. Talk about why you love it. Talk about what your customers love about it. And make sure that people who are engaged know how to get hold of you to find out more.

Then what happens?

The interesting part is, you don’t know. All kinds of fascinating things happen when you cross-pollinate this way, especially when you don’t predetermine the next step. (There is a place for predetermining the path you want prospects to take, but consider throwing a few wild cards like this out as well.)

There is no call to action (or if there is, it’s a friendly invitation to come find out more about you). You’re not trying to sell wine from a Squidoo lens. All you’re doing is creating some additional doors for interesting opportunities to knock on.

Running a business is basically about doing something that you know how to do and your customers don’t. Leverage that knowledge to start building trust and recognition.

  • Figure out what your customers want to know more about.
  • Break interesting, useful information into chunks.
  • Put it where people can find it.
  • Make sure they know how to find you to continue the conversation.

It’s not an overnight strategy, far from it. But it’s a powerful one.

The marketing dictionary

Bullhorn_small I’ll throw the new definitions in here as they get added.  Updated August 22, 2007.

The joys of eclectic blogging

I’m finding myself in a niche lately, which is nice but not necessarily where I want to be. I happen to be obsessed with marketing for small business at the moment—with helping nice, normal people figure out the great beautiful chaos that is the Web 2.0 world. That’s what’s keeping me up late and waking me up early. (That, and my utterly gorgeous two-year-old.) But there are so many other things that interest me, and that I want to talk about one of these days.

I found Anne Truit Zelenka’s blog on Copyblogger, and she struck me as an excellent model. Check out this post about the "back to school feeling." Now September is a traditional time for taking stock and making new beginnings (maybe just because we finally have some energy after a long hot summer), but I’m fascinated by how many subjects this post touches on. Food. Non-niche blogging. Meditation. Family. Oracle Applications Enterprise 2.0 consulting. Fall gardening. Musings on personal branding.

There are a lot of advantages to being a relentlessly focused niche blogger. The search engines will love you. Your readers won’t have to wade through anything that might not interest them. If you’re truly madly deeply in love with one small corner of reality, a focused blog to celebrate that is a wonderful thing. Don’t let me talk you out of it.

But blogs like Zelenka’s illustrate that you can do extremely well by refusing to settle comfortably into a niche. (Although note that a particular angle—cooking and eating—were interesting enough for her to spin them off into a side blog.)

I’ve been reading Seth Godin’s The Dip, which is more interesting than I first thought it would be. He advocates going full-on otaku about something and getting to be the best in the world at it.

I admire that, it’s terribly attractive. In other people. It’s not me, and it never will be. (Although I have my own little corners of reality that I am, in fact, working on becoming the best in the world at.) I dive deeply into something (or several somethings), then come to the surface and find new things to explore. A phenomenon sometimes known as "ooh, shiny."

Are you a single-pointed person or do you have a million different interests? Geek or dilettante? Woodpecker or butterfly?

Leave a comment, let me know.

Setting the table

It’s been kind of eerie in here as I’m working on providing a reasonable baseline of content before I try to drive any traffic in. It’s a little like setting the table before a big party. Who’s going to show up? Will everyone get along and have a fabulous time? How drunk are they going to get?


If you happen to come by early, I’m always happy to get a comment or email. And if you have a great idea for a guest blog post here, let me know that too. I’d like to open this up to different voices and different ideas about making better connections. So far I’ve mostly made business posts, but I’d love to see this branch into other realms as well, especially communicating ideas for nonprofits and social change.


I’ll just go back to ironing the tablecloth now . . . see you at the party.

There are no magic beans

I got a sales letter recently from a guy who sells marketing eBooks and seminars. The last email I got from him (before I unsubscribed) promised a MAGIC HYPNOTIC TOOL that would put prospects into a literal trance and get them to buy stuff.

Beans_smAny time you see a message like this, your crap detector should ring like crazy. You don’t want customers buying from you because they’re hypnotized; you want them buying from you because you’re the stone cold best at what you do.

But the email was well-crafted in one sense–I was curious as hell. What did he have to offer that would LITERALLY PUT MY PROSPECTS IN A TRANCE? I clicked through a couple of screens, and eventually came to his offering: clip art arrows. You know, the kind you can buy on a disk, maybe you’d pay $20 for 1,000 different kinds.

Apparently his theory is that you should include some arrows to point to the most important copy in your long-form sales letter–presumably things like your call to action and so on–and the arrows will magically implant the ideas in your victim’s prospect’s mind.

The many things that are not magic

Just in case there is any part of your brain that is tempted to believe this baloney, let me reassure you: There is no magic formula.

The truth is, we all want one. We want the magic thing that we can just plug in. We want a Web site that’s an ATM, money spewing out of it just because we've pushed a button or two. We want to get insanely rich without doing any work. There are a lot of guys out there who know you want that, and they are happy to take your money in exchange for a few moments of believing that fantasy.

They are selling you a feeling. They are not selling you magic beans. Or at least, not magic beans that work.

There are no magic arrows. There is no magic font or format or HTML code. There are no magic words, no matter what Web sites promoting copywriting eBooks tell you. (Not even the word free. It’s good in a lot of circumstances, but it is not magic.) There are no magic beans you can plant that will grow to an enormous beanstalk and lead you to hidden gold.

This is the kind of thing that makes people think marketing is evil and stupid. Marketing should be about communicating how your service can be of tremendous benefit to customers. It should be about delivering value and creating relationships. Good marketing is not about hypnosis, trickery, or magic. Those things belong to con men and scam artists.

Now the good news

There are, in fact, two nearly-magic practices. They have always worked and they always will. They work whether you are a giant company or a tiny one. You can do them well or you can do them badly, but even if you put them into practice without much expertise, they will work better than the alternatives.

The first is putting the customer at the forefront of your thinking. Become obsessed with customer benefits. Become obsessed with the value you deliver. Never talk about how great you are–show how great your customer will feel when she uses your product. And mean it, always.

The mantra for smart marketers is benefits, not features. Marketing is about them, not about you.

The second almost-magic practice is testing. The direct mail (most of us call this “junk mail”) world has always understood this. They test everything–the headline (this might go through dozens or even hundreds of iterations to find the “killer”), the font, the size of the mailer, the envelope.

Anything that works gets repeated. Anything that doesn’t work gets discarded.

This works even better in the online world, plus you kill a lot fewer trees. Electrons are, by nature, recyclable.

If you commit to putting these two practices into place, a couple of interesting things will happen. You’ll create relationships with your customers instead of strip-mining them. You’ll start to see a lot more repeat business and referrals. And you’ll know what works, so you can quit wasting money on what doesn’t.

Magic beans not included.

What are you communicating?

My local chamber of commerce has a good reputation among businesspeople, and I thought it might be a good idea to join. I’m a terrible networker who gets a little queasy at the thought of actually delivering an elevator pitch, but I do find that sometimes I drift into conversations and find the person I’m talking with can use exactly the services I offer.

Now their Web site is primarily intended to pitch the city to visitors, so I guess I can forgive it for taking me ten minutes to find the information for participating businesses. Hmm, where does it mention costs to join? Nowhere. So membership will cost me $10 or $100 or $1,000, but I don’t know which.

Aha, they actually have some kind of face-to-face meet and greet thing for prospective members. It’s free, as it should be. So I click to register (a full two minutes to find that link, which is on a weirdly remote corner of the page). Give my email. Give my phone number (why do you need that, exactly?). And now it’s asking for a credit card number. Hmm.

There’s a number I can call for questions. I call. Voicemail. No call back.

There’s a number I can fax. I fax. No response.

Eventually I do manage to get through to a teenaged-sounding person who giggles that, uh, yeah they got my fax but it sort of got put on the wrong desk. But everything is cool now, and I can show up.

Well thank goodness.

It doesn’t get much better from there—a presentation that blended prospects with new members, but without leveraging that in any useful way. Salespeople who were hard to chase down (and then annoyed me with irrelevant follow up a month later, presumably when they needed to make quota). This wasn’t a path to purchase, it was a gauntlet.

Guess what. I found a way to live without their product.

What are you communicating with your Web site, your customer service, your policies? Do prospective customers have to make a nuisance of themselves to get a quote, or to find out more how you can help them?

Declare war on anything that creates a barrier for your customers. Make sure your prospects know how you can help and how much it costs. We live in the information age—give out the damned information, already.

As an aside, don’t kid yourself that you can get away with hiding your pricing because your crack sales team is going to turn simple price inquiries into closed sales. Two-thirds of your prospects will simply go to another business that isn’t so cagey. The other one-third hate salespeople.

Squidoo lens on 21st century marketing techniques

There’s a ton of marketing information on the Internet, and about 99% of it is awful.  Unfortunately, most of what you’ll find with a simple Google search points you to dubious get-rich-quick schemes or various flavors of spam.

I created a Squidoo lens (essentially a tiny Web site) to talk about some of the legitimate oportunities that exist to market your business with Internet and Web 2.0. The lens will point you to books, links, and other resources to learn more about whether or not you want to explore some of these ideas further.

Check it out at www.squidoo.com.